If you have a support question on an ASTRAC product you may contact ASTRAC directly using one of the below methods.
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Rocket Customer Portal (RCP) |
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To read more about using Rocket Customer Portal click here |
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Product | E-mail Address |
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| ASTRAC AS | AS.Support@astrac.com | |
| ASTRAC ASICE | ICE.Support@astrac.com |
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Telephone (UK) |
+44 1926 482525 |
| (USA) | +1 (617) 614 4440 |
| (USA Toll free) | +1 (888) ASTRAC4 |
| Telephone support is provided during normal UK office hours - at other times you will be connected to a message service who will take details and you will be contacted by a duty support representative. | |
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Facsimile (Fax) |
+44 1926 482521 |
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Other Types of Information |
E-mail or Web Page |
| Customer Support | Customer@astrac.com |
| Sales, including upgrades and pricing | Sales@astrac.com |
| Requests for product enhancements | Product Enhancements |
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If you are outside of the UK you may also contact your local ASTRAC Business Associate. For other contact details, including directions to ASTRAC, see the contacting ASTRAC page.
For urgent support on ASTRAC AS and ASICE outside normal UK hours see the AS and ASICE Support page.
The support and maintenance ASTRAC customers receive is second to none. With direct access to experienced, knowledgeable, and helpful support people you can quickly receive the answers and information you need. No more being bounced from one department to another as you try to find someone who understands what you are talking about, let alone able to answer your questions.
With the rapidly evolving world of the Internet and electronic communication you are not limited to telephone support. ASTRAC also provide support via e-mail, web, video conferencing and fax. With access to the internet, and your authorisation, ASTRAC can provide remote control support where we can guide you through the solution to a problem, showing you which buttons to press or even pressing them for you.
ASTRAC not only provide support in your time of need, but also have a number of pro-active support facilities to keep you informed on what is going on in the world of ASTRAC and related products, helping you to keep up-to-date and enabling you to protect and leverage your technology investment. Some of the items available to ASTRAC customers include:
Last Updated: December 16, 2008