Out of Hours Support

In the rare event that you require urgent support outside normal UK business hours you can contact ASTRAC using the following process.

Please note this support is only available to ASTRAC AS and ASICE customers. If you are using IBM AS (not ASTRAC AS) click here and contact your local IBM representative.

1. Telephone the ASTRAC Support line using one of these numbers:

North America: +1 (617) 614 4440

North America (toll free): +1 (888) ASTRAC4
or you can dial +1 (888) 278 7224

All other countries: +44 (1926) 482525

Telephone support is provided during normal UK office hours - at other times you will be connected to a message service who will take details and you will be contacted by a duty support representative.

Please be patient when calling outside normal UK hours. It might be 3am and we are getting a coffee!
This will result in a priority call being placed with the appropriate ASTRAC Support person

2. Give your name, company name, phone number and a brief description of the problem

Please spell name, repeat phone number etc. to ensure it is received correctly.

3. Send an e-mail to the support address listed above, including:

"URGENT" and your company name in the subject line
Your name, e-mail, phone and fax details (include country and area codes)
Full details of the problem with as much information as possible
Level of AS, including any PTF's applied
Level of other relevant software. e.g. z/OS v1.7 or v1.8, DB2 v8.1 or v9.1

4. ASTRAC Support will review the e-mail and contact you to discuss and advise as appropriate

Last Updated: June 14, 2007